The Impact of not Listening to your Data
BRAINSTORM
This is a post on the parking ticket I recieved, easy solutions, and the potential impact it may have on the already disenfranchised.
- Tell the story about how the ticket was gotten
- The customer experience sucks - I should be able to call in and get it fixed or better yet, go online and fix it myself
- The second order effects of having to go downtown to and in front of a judge to get it fixed are extremely heavy on the already disenfranchised.