I went to a data event last night called the Data Jawn, presented by RJMetrics, and wanted to share a write up of the event – it was pretty cool and sparked some really good ideas. One idea I really liked – Predicting who will call in/have an issue and proactively reaching out to them… Sounds like a game changer to me. I could then trigger alerts when we see that activity or make a list for reaching out via phone, email, text… whatever. The possibilities of this seem pretty big. There was also a lot of tweeting going on under the hashtag #datajawn. Here’s some notes/takeaways from each speaker: Bob Moore – RJMetrics CEO Motto of RJMetrics: “Inspire and enpower data driven people” Jake Stein – RJMetrics cofounder “Be data driven” Steps to all problem solving: + Collect Data + Analyze + Present Results Madelyn Fitzgerald – RJMetrics “Need to be problem focused, not solution focused” + This means that you need to ask a question of your data before building out the answer + Having KPIs is awesome… but they need to be built to answer a question The most common problem people make with data is diving into the data before asking a question Kim Siejak – Independence Blue Cross IBX invested in hadoop last year Doing a number of predictive models and machine learning + Predicting what people who will go to the hospital before they go + Predicting different diseases based on health history + Predicting who will call in before they complain David Wallace – RJMetrics Every Important SaaS Metric in a Single Infographic Document how every KPI is derived and make sure everyone understands it “If you’re not experimenting, you’re not learning. If you’re not learning, you’re not growing.” Lauren Anacona/Christopher Tufts Did a sentiment analysis on tweets with emojis Pulled all the location based tweets from the Philadelphia area and visualized them on a map using CartoDB and torque.js (really cool visualizations!) Lots of people use emojis! https://github.com/laurenancona/twimoji Jim Multari - Comcast “Dashboards are no good for senior leaders” Only have 10 seconds to get your message across when talking to executives Alerting on KPI changes Four things needed to make a data driven org: + Right data & insights + Right data & systems + Right people + Right culture Ben Garvey – RJMetrics Pie charts are evil - you can estimate linear distance much easier than angular distance “Data visualization gives you confidence in state and trend without effort” You can tell the story much easier with the right visualization. Stacey Mosley – Data Services Manager for the City of Philadelphia Gave a talk about how they improved the use of court time for L&I She didn’t share a lot about her processes or what data she used to do this… There were a few other speakers to end the talk with nice messages, but by that point I was fully tweeting and stuck checking out what everyone else thought of the event. I hope that there continue to be opportunities like this locally to learn more about Data Analytics!